Smart Response Technologies
Company
Smart technology for better RESPONSES
OUR MISSION
Smart Communities demand quick and coordinated responses to effectively protect their people and properties. When agencies are strapped for resources, trying to maintain quality of service can be difficult. Smart Response Technologies tackles these challenges with an affordable and highly secure, cloud-based SaaS platform. SRT’s cognitive technology quickly activates with no impact to the existing public safety systems. Smart Response Technologies serves as the smart way to support the efficient use of resources.
USE CASES
- Communication Centers
- Courthouses
- Corporate & Campus Security
- Corrections Facilities
- Event Management
SMART RESPONSE TECHNOLOGIES
OUR LEADERSHIP TEAM
CEO
Roger Mann
Roger serves as Chairman and Chief Executive Officer of Smart Response Technologies, an AI for First Responders company that uses artificial intelligence to drastically improves the performance of public safety operators, starting with 911 operators and other first responders. Mr. Mann serves on the Board of Directors of IJIS Institute, a nonprofit that brings together innovative thinkers from the public and private sectors, to solve public safety challenges. Prior to co-founding Smart Response Technologies, Mr. Mann led Lockheed Martin’s Public Safety and Intelligence R&D and advanced programs delivered over $2.5B of transformational business. Mr. Mann also served as a United States Navy Submariner.
Mr. Mann holds a Bachelor of Science degree in Electrical Engineering from Cornell University and a Master of Science in Systems Engineering from Virginia Tech. He completed General Electric’s Executive Leadership Course with Emory University Goizueta Business School and Lockheed Martin Executive Leadership Training University of Maryland, Smith Business School. Mr. Mann is a 35 year IEEE Member and PMI PMP Certified since 2011.
PRESIDENT
Tim Shaw
Timothy serves as President and Chief Operating Office of Smart Response Technologies, an AI for First Responders company that uses artificial intelligence to drastically improves the performance of public safety operators, starting with 911 operators and other first responders. As a Special Agent of the FBI, Mr. Shaw was involved in many crisis situations and rapid responses over his 18 years as a SWAT Agent. Mr. Shaw is currently an Adjunct Professor at The Bush School of Government, Texas A&M School of Homeland Security. He manages AFRL and USAF relationships, services, intellectual property, oversees SRT’s DevOps team.
Mr. Shaw holds a Bachelor of Arts degree Muskingum University and a JD in Law from Ohio Northern University.
CMO
Milan Mueller
Milan serves as Chief Marketing Officer of Smart Response Technologies, an AI for First Responders company that uses artificial intelligence to drastically improves the performance of public safety operators, starting with 911 operators and other first responders. Prior to co-founding Smart Response Technologies, Mr. Mueller founded The Omega Group in June 1992 with an emphasis of providing consulting and software solutions to public safety and school districts. The company created three industry leading planning and analytic software solutions: CrimeView, FireView, and SchoolPlanner. After twenty-two years of business, The Omega Group had over 900 law enforcement, fire agencies and public-school districts.
Mr. Mueller holds a Bachelor of Science degree from University of California, Los Angeles.
CTO
Edward Craig
Edward serves as Vice President & Chief Technology Officer of Smart Response Technologies, an AI for First Responders company that uses artificial intelligence to drastically improve the performance of public safety operators, starting with 911 operators and other first responders. Mr. Craig brings computer engineering and AI system technical experience from his prior role as a Cyber Architect and Chief Engineer at Lockheed Martin. He currently co-chairs the Emergency Response and Communications Technical Committee for the IJIS Institute. Ed brings 26 years of experience leading systems architecture, software development and cybersecurity teams in both private and public sector markets with organizations and clients such as Lockheed Martin’s Security Intelligence Center and several multi-national companies. Mr. Craig co-established and led the Open Geospatial Consortium (OGC)’s Law Enforcement and Public Safety Domain Working Group thru 2015. Mr. Craig is a current volunteer member of a fire and rescue system serving for over 24 years in various roles to include Assistant Chief of Rescue.
Mr. Craig holds a Bachelor of Science in Computer Engineering from George Mason University. Mr. Craig is a Certified Information Systems Security Professional (CISSP). Mr. Craig is currently a Certified Emergency Medical Technician (EMT) and has leadership certifications in the National Incident Command System (ICS).
CFO
James Merkle
James serves as Chief Financial Officer & Administrative Officer of Smart Response Technologies, an AI for First Responders company that uses artificial intelligence to drastically improve the performance of public safety operators, starting with 911 operators and other first responders. Mr. Merkle has over 10 years’ experience as the CFO or senior business executive for commercial, non-profit, and government sector businesses. Mr. Merkle managed advanced programs and major subcontracts while at Lockheed Martin for over 20 years. Jim began his career as a warranted Air Force contracting officer.
Mr. Merkle holds a Bachelor of Science degree from Northern Arizona University and a Master’s in Computer Information Systems from the University of Denver. He was Certified Program Management Institute Project Management Professional (PMP).
SMART RESPONSE TECHNOLOGIES
OUR LEADERSHIP TEAM

CEO
Roger Mann
Roger serves as Chairman and Chief Executive Officer of Smart Response Technologies, an AI for First Responders company that uses artificial intelligence to drastically improves the performance of public safety operators, starting with 911 operators and other first responders. Mr. Mann serves on the Board of Directors of IJIS Institute, a nonprofit that brings together innovative thinkers from the public and private sectors, to solve public safety challenges. Prior to co-founding Smart Response Technologies, Mr. Mann led Lockheed Martin’s Public Safety and Intelligence R&D and advanced programs delivered over $2.5B of transformational business. Mr. Mann also served as a United States Navy Submariner.
Mr. Mann holds a Bachelor of Science degree in Electrical Engineering from Cornell University and a Master of Science in Systems Engineering from Virginia Tech. He completed General Electric’s Executive Leadership Course with Emory University Goizueta Business School and Lockheed Martin Executive Leadership Training University of Maryland, Smith Business School. Mr. Mann is a 35 year IEEE Member and PMI PMP Certified since 2011.

PRESIDENT
Tim Shaw
Timothy serves as President and Chief Operating Office of Smart Response Technologies, an AI for First Responders company that uses artificial intelligence to drastically improves the performance of public safety operators, starting with 911 operators and other first responders. As a Special Agent of the FBI, Mr. Shaw was involved in many crisis situations and rapid responses over his 18 years as a SWAT Agent. Mr. Shaw is currently an Adjunct Professor at The Bush School of Government, Texas A&M School of Homeland Security. He manages AFRL and USAF relationships, services, intellectual property, oversees SRT’s DevOps team.
Mr. Shaw holds a Bachelor of Arts degree Muskingum University and a JD in Law from Ohio Northern University.

CMO
Milan Mueller
Milan serves as Chief Marketing Officer of Smart Response Technologies, an AI for First Responders company that uses artificial intelligence to drastically improves the performance of public safety operators, starting with 911 operators and other first responders. Prior to co-founding Smart Response Technologies, Mr. Mueller founded The Omega Group in June 1992 with an emphasis of providing consulting and software solutions to public safety and school districts. The company created three industry leading planning and analytic software solutions: CrimeView, FireView, and SchoolPlanner. After twenty-two years of business, The Omega Group had over 900 law enforcement, fire agencies and public-school districts.
Mr. Mueller holds a Bachelor of Science degree from University of California, Los Angeles.

CTO
Edward Craig
Edward serves as Vice President & Chief Technology Officer of Smart Response Technologies, an AI for First Responders company that uses artificial intelligence to drastically improve the performance of public safety operators, starting with 911 operators and other first responders. Mr. Craig brings computer engineering and AI system technical experience from his prior role as a Cyber Architect and Chief Engineer at Lockheed Martin. He currently co-chairs the Emergency Response and Communications Technical Committee for the IJIS Institute. Ed brings 26 years of experience leading systems architecture, software development and cybersecurity teams in both private and public sector markets with organizations and clients such as Lockheed Martin’s Security Intelligence Center and several multi-national companies. Mr. Craig co-established and led the Open Geospatial Consortium (OGC)’s Law Enforcement and Public Safety Domain Working Group thru 2015. Mr. Craig is a current volunteer member of a fire and rescue system serving for over 24 years in various roles to include Assistant Chief of Rescue.
Mr. Craig holds a Bachelor of Science in Computer Engineering from George Mason University. Mr. Craig is a Certified Information Systems Security Professional (CISSP). Mr. Craig is currently a Certified Emergency Medical Technician (EMT) and has leadership certifications in the National Incident Command System (ICS).

CFO
James Merkle
James serves as Chief Financial Officer & Administrative Officer of Smart Response Technologies, an AI for First Responders company that uses artificial intelligence to drastically improve the performance of public safety operators, starting with 911 operators and other first responders. Mr. Merkle has over 10 years’ experience as the CFO or senior business executive for commercial, non-profit, and government sector businesses. Mr. Merkle managed advanced programs and major subcontracts while at Lockheed Martin for over 20 years. Jim began his career as a warranted Air Force contracting officer.
Mr. Merkle holds a Bachelor of Science degree from Northern Arizona University and a Master’s in Computer Information Systems from the University of Denver. He was Certified Program Management Institute Project Management Professional (PMP).
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